35 day Money back guarantee
We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care and lighting). You may cancel up to 35 days after receiving your machine. Contact us on 966 548 186291 to cancel.
Please note we offer a 14-day returns policy, in case you change your mind (on purifiers, fans, heaters, cosmetic products and cleaning solutions). You may cancel up to 14 days after receiving your machine.
2-year guarantee
Dyson machines are engineered for continual high performance in normal domestic settings. If a Dyson machine is used in the way it's intended and it breaks down within the guarantee period, it's our responsibility to repair or replace it.
Parts
Includes batteries and select parts for the same length of time as your machine.
Repair
Our technology is built to last. But if something goes wrong, we'll arrange to collect your machine from you free of charge.
Replace
All of our repairs use genuine Dyson parts. If we can’t repair your machine, we’ll replace it for you.
Transfer
If you want to upgrade your vacuum, you can transfer your existing machine and guarantee to someone else.